NCBA Bank is taking significant strides to enhance the professional skills of its employees. Spearheaded by Monicah Kihia, the Group Director of Human Resources & Culture, the bank’s partnership with the Chartered Institute for Securities & Investment (CISI) highlights a commitment to driving human capital capability.
By equipping employees with essential skills through the Securities Industry Certification program, NCBA aims to create a knowledgeable workforce capable of navigating both local and international markets. This initiative shows the bank’s dedication to investing in its people, ensuring that they have the tools and knowledge to provide superior financial guidance.
At the heart of NCBA’s mission is operational excellence, a core focus for the Group, championed by Monicah Kihia, the Group Director of Human Resources & Culture. The CISI certification not only enriches employees’ expertise but also reinforces the bank’s foundational goal: delivering exceptional service to its clients.
Monicah believes that a well-trained team is essential for creating a culture of excellence within the organization. By prioritizing continuous learning, NCBA is laying the groundwork for a future where operational efficiency and outstanding service go hand in hand, ultimately benefiting both the bank and its customers.
Customer centricity is another key pillar of NCBA’s philosophy, and Kihia is passionate about intertwining capacity building among staff with customer service initiatives. Celebrating Customer Service Week, she acknowledges that the success of NCBA is intrinsically linked to the success of its clients.
Through this partnership with CISI, NCBA is not just enhancing employee skills; it’s ensuring that clients receive tailored products and services that meet their unique needs. This commitment to customer service excellence is a testament to the bank’s understanding of the critical role clients play in its journey.
Monicah’s vision extends beyond individual skill enhancement; it’s about building a culture that values the relationship between employees and customers. She emphasizes that the trust clients place in NCBA is strengthened by the bank’s investment in its staff’s development.
As employees become more knowledgeable and confident in their roles, clients can expect more informed and personalized service. This holistic approach reinforces the bank’s reputation as a reliable partner in navigating the complex world of finance.
Monicah Kihia’s focus on human capital development, operational excellence, and customer-centricity reflects a forward-thinking approach that positions NCBA as a leader in the financial services sector.
As the bank continues to empower its employees, it also strengthens its promise to clients, ensuring that together, they can achieve greater success.
NCBA Bank
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